RozanaPlus Policy
Refund and Returns Policy
We want you to shop with confidence across Pakistan. Our hassle-free return and replacement policy ensures your kitchen and home appliance purchases are fully protected.
Terms & Conditions
Clear parameters for hassle-free returns on eligible items
Eligible items can be returned within our specified inspection window if they arrive damaged, defective, or incorrect. Items must remain unused, in their original packaging, and accompanied by the invoice or order confirmation received upon delivery across Pakistan.
To initiate a return request, please contact our support team through our contact channel. Once inspected and verified at our facility, refunds or replacement items are processed promptly to ensure a smooth shopping experience.